Frequently Asked Questions



Where is the hotel located?

NYMA – The New York Manhattan Hotel
6 W. 32nd Street (between 5th Ave. and Broadway)
New York, NY 10001

What are the Check-in and Check-out times?

Check-in time is 3:00 PM EST
Check-out time is 12:00 PM EST (noon)

How can I request late check-out?

Late check-out is based on availability. Please reach out to our front desk, and they will let you know if it is possible for a complimentary check-out until 1:00PM EST. Unrequested late check-out is between 1:00PM EST and 5:00PM EST and will be subject to an additional 50% of room rate. Departures after 5:00 PM EST will be subject to an additional full night’s stay.

Can I request early check-in?

Early check-in is based on availability and is in no way guaranteed. Patterns for our departing guests vary daily. With this in mind, in the event your room type is available and fully serviced by our housekeeping department, the hotel will provide an early check-in when possible.

Will I be charged for an early departure?

If your booking is prepaid, nonrefundable – the full stay will still be charged. All other reservations will be charged full amount including taxes and fees. Certain exceptions may apply.

What is minimum age required to check in?

Minimum age required to check in is 21 years old.

Can children stay for free?

Yes, guests who are 12 years of age and under stay free, as long as they are accompanied by an adult and are occupying the same room under the same booking.

Is my ID/passport required at check-in?

A Government issued ID as well as a valid credit card is required at check-in.

What is the hotels’ cancellation policy?

Cancellation is 48 hours prior to arrival date before 12:00 PM noon EST. One night's room rate and taxes are subject to be charged for cancellations within that window. Nonrefundable reservations will be non-cancellable, non-modifiable for the entire stay.

Does the hotel offer internet access?

Yes, both wired and wireless internet access is included in the facility fee and available in all guestrooms and public spaces.

What is included in the facility fee?

The hotel charges a facilities fee of $23.88 + tax ($26.00 inclusive) per room, per night, in addition to the room rate. The fee provides the following services:
- all local, long distance, and international phone calls
- premium high-speed wireless internet access for unlimited devices
- access to the fitness center located on the 3rd floor
- complimentary coffee and water in the Mezzanine Level

What are the taxes?

Taxes are 14.75% + $3.50 New York occupancy tax per night per room (subject to change without notice).

What amenities do you have in your hotel?

In our guestrooms, we provide access to Wi-Fi, flat screen TV, hair dryer, coffee and tea maker, in-room personal safe, iron and ironing board.

You can make special requests by calling the hotel front desk and they can assist you with any possible requests.

Does the hotel offer laundry services on-site?

Laundry/Valet services are available for a charge.

What is the hotel’s policy on pets?

Pets are not allowed unless they are licensed service animals.

Are Microfridges/Minibars available in all rooms?

Microfridges are available in many of our rooms for a charge.

Do you have a bar on site?

We have a rooftop bar, Cloud Social, located on the 17th floor that is open for all guests.

Is parking available?

Parking is available at Central Parking Garage located at 1250 Broadway (@32nd Street), which is a 2 minute walk from the hotel. The rates for parking are approximately $30 for 24 hours/ $40 for SUVs and larger vehicles. There are no valet services or In/Out privileges offered.

How do I book a reservation and how do I pay for it?

You can book a reservation and check rates directly online or by calling 212.790.2790 or emailing reservations@hotelnyma.com. Our Reservations Department is open 24 hours a day.

We accept cash and credit cards. For credit cards, we accept American Express, Visa, Mastercard, Discover, and JCB.

Please note that we do not charge your credit card until the time of your arrival. The credit card information we take is merely to guarantee your reservation.

What are the nearby landmarks and places of interest?

We are walking distance to Penn Station if you need to catch a train to Long Island, New Jersey, Boston, Washington, DC, or any Amtrak destination. We are two blocks to the Empire State building and Macy’s Department Store while the Jacob K. Javits Convention Center is a short cab ride away.

Whom do I get in touch with to know more about nearby attractions and places of interests?

You may get in touch with our Concierge desk in the hotel lobby. They will be glad to assist you with information about attractions near the hotel and exciting places for you to visit and experience the city.

Alternatively, you can follow us on Facebook to keep abreast of events and attractions in or near the hotel.

What airports are nearby, and how do I get to the hotel?

NYMA is located centrally with access to three major airports: JFK, La Guardia and Newark.

From JFK:

Taxis

The flat fare from JFK Airport is about $45.00 plus any tolls and tips. Tipping is at your discretion, but it is customary to tip the cab driver 10% of the fare.

Public transit

To reach our hotel via public transportation, take the AirTrain from JFK to Jamaica Station ($5 per person).

At Jamaica Station, transfer to the blue E subway train in the direction of World Trade Center ($2.50 per person) to the 34th Street Penn Station stop and exit at 8th avenue. The hotel is a short walking distance two blocks south and 3 blocks east of Penn Station.

Shuttle Services

You also may use Airlink shuttle or Super Shuttle which is between $22-$24 per person and drops you off right at your destination. No reservations are required from the airport to your destination but they are required for your return trip. You may visit their website or call them at AirLink 1.877.599.8200 http://www.goairlinknyc.com , Super Shuttle 1.800.258.3826 http://www.supershuttle.com to make a reservation. Do note that on return trips, you may be required to be picked up as early as 4 hours before your departure to allow time for the shuttle to pick up other passengers.

Buses

Privately owned New York Airport Service Buses are a popular way to get to and from LaGuardia and JFK airports. They pick up from each airport every half hour and drop passengers at Grand Central Terminal on 42nd Street and Park Avenue. Fares are approximately $27 round trip for JFK and $15 for one way. Tickets can be purchased online or at the airport bus stop (found outside every baggage claim) and at the office near Grand Central (on Park Avenue, between 41st and 42nd Street, under the green bridge). The trip takes anywhere from 40 minutes to an hour and a half, depending on traffic.

From LaGuardia:

Taxis

The fare from LaGuardia to NYMA is approximately $22 but can vary depending on traffic. Please note that this fare does not include bridge tolls or tip.

Public Transportation

To take public transportation for NYMA, you may take the Q33 Bus to Roosevelt Avenue-Jackson Heights in Queens and then switch to the F train to Manhattan.

Shuttle Services

You also may use Airlink shuttle or Super Shuttle which is between $22-$24 per person and drops you off right at your destination. No reservations are required from the airport to your destination but they are required for your return trip. You may visit their website or call them at AirLink 1.877.599.8200 http://www.goairlinknyc.com , Super Shuttle 1.800.258.3826 http://www.supershuttle.com to make a reservation. Do note that on return trips, you may be required to be picked up as early as 4 hours before your departure to allow time for the shuttle to pick up other passengers.

Buses

Privately owned New York Airport Service Buses are a popular way to get to and from LaGuardia. They pick up from each airport every half hour and drop passengers at Grand Central Terminal on 42nd Street and Park Avenue. Fares are $21 round trip and $12 one way. Tickets can be purchased online or at the airport bus stop (found outside every baggage claim) and at the office near Grand Central (on Park Avenue, between 41st and 42nd Street, under the green bridge). The trip takes anywhere from 40 minutes to an hour and a half, depending on traffic.

From Newark:

Newark Airport also has an AirTrain system that takes you to Newark Penn Station from where a train to New York Penn Station can be taken. The entire fare is $12.50 inclusive of the AirTrain fare of $5.50.

Taxis

The dispatcher for New Jersey taxis gives you a slip of paper with a flat rate ranging from $30 to $38 (toll and tip extra), depending on where you're going in Manhattan, so be precise about your destination. New York yellow cabs aren't permitted to pick up passengers at Newark. The yellow-cab fare from Manhattan to Newark is the meter amount plus $15 and tolls (about $69-$75, perhaps a few dollars more with tip). Jersey taxis aren't permitted to take passengers from Manhattan to Newark.

Shuttle Services

You also may use Airlink shuttle or Super Shuttle which is between $22-$24 per person and drops you off right at your destination. No reservations are required from the airport to your destination but they are required for your return trip. You may visit their website or call them at Airlink 1.877.599.8200 http://www.goairlinknyc.com , Super Shuttle 1.800.258.3826 http://www.supershuttle.com to make a reservation. Do note that on return trips, you may be required to be picked up as early as 4 hours before your departure to allow time for the shuttle to pick up other passengers.